VELORA RETURNS

Returns & Refunds

We want you to feel confident ordering from Velora.

Before returning an item

Please contact us before sending anything back. Include your order number and a brief description of the issue so we can provide the correct return instructions.

Condition of returned items

Items should be returned in their original condition and packaging where reasonably possible. Items that have been damaged through misuse or improper installation may not qualify for a refund.

Refunds

Approved refunds are processed after the returned item has been received and inspected. The timing for funds to appear can depend on the original payment provider.

Contact us

For return assistance, please contact Velora with your order details before dispatching a return.